You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. One pair was fine. We were baffled because we have a Kay's credit card, and have been there several times prior. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. That's why we offer several ways to pay. Then I could buy the warranty after the repair for a few more hundred dollars. They worked together to approve a replacement bracelet for about the same value. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. January 25, 2023 by Ana Stanar. Also to let employees know they should not ask personal questions like their social. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Is this your company? They tried to fault me for the diamond coming out. Custom designed jewelry is not returnable. Contact us by mail or phone. #freethebear" It can help you save $200 OFF on your orders. Kay Jewelers has resolved 87 complaints. VC01 (fr) How do I know I can trust these reviews about Kay Jewelers? Enter Street Address, City, State or Zip Code. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Thank you Catherine for going out of your way to replace my exact match ring. What is Kay Jewelers return and refund policy? As an Amazon Associate, we may earn commissions from qualifying My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. MORE+, You are offered a chance to save up to 10% OFF. Shipping has always been top notch and quality too. On Saturday: 10 AM 10 PM ET. I paid approx. What is the difference between white gold and platinum? The diamond came out four days later! Returning your KAY purchase is easy. They use them, abuse them and then let them go!!!! In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. We appreciate that you've chosen Kay Jewelers. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 30 days? What are you looking for? You will need to provide your account information and payment method when you call. They treat their employees like numbers. .left-navigation .nav-link a:hover, It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. You are offered a chance to save up to 10% OFF. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Do Kay Jewelers Increase The Credit Limit? 2. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Most orders will arrive within 3-5 business days. In order to start the call, please close this box and then unblock your mic in your browser settings. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. You will be required to sign for your merchandise when you arrive to pick it up. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. I called customer care and no one called back. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. We encountered an issue signing you up. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Top of the Page, What is your policy regarding the gold supply chain? You all are Rock StarsSheena. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Click here to get notifications about new complaints of Kay Jewelers. They refuse to remove the interest. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. A worker name Susan immediately was pressuring my boyfriend to buy right away. Found great customer service from Dustin and Xochitl and got a great deal. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. I still had the Diamond, so that was to remount & fix the prong. It can take up to ten days for this service. A company you know and trust. How can we enhance your Kay experience today? and they even asked Brown, who said she bought the extended service . Excellent Service. If you enjoyed your shopping experience here, you can take a look at their membership program. It's a wedding band. MORE+, Buy now! I purchased 3/4 diamond studded earrings. Budapest. Phone Number: 1 (800) 527-8029. If you continue Please see our return/exchange policy. Date of experience: December 21, 2022. I worked for 3 years in college. Learn more Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. 5. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. *Exchanges are not accepted at kay.com. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. This is a great jewelry store to get anything my wife wants. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. December 2021 my husband purchase 3 tennis bracelets for Christmas. Have you taken the Kay Jewelers customer satisfaction survey yet? Kay Jewelers Corporate Office USA. I gave them the ring to have it repaired and they have lost my ring and will not replace it. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Egyszer jelentkezs: With our free tools, you can check out the . That's a $1360 difference. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Clear Filters. <3 my kay.com :), Great service and products. The trade-in value is the original purchase price, excluding charges such as tax and shipping. I am currently experiencing the same issue! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The opportunity to save $25 OFF is not common. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Customer Service: 1-800-229-0364. Top of the Page, How long do I have to pick up my merchandise? without changing your browser settings you agree to their use. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. This is the 2nd employee they have let go that was a wonderful representative. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Certain metals such as tungsten and titanium cannot be sized. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. "Kay jewelers online service is hot garbage, worst trash ever. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Find over 27 million businesses in the United States on The Official Yellow Pages website. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. This profile has not been claimed by the company. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Both gifts from my husband were purchased at this store and I had the receipt. For more information about reviews on ConsumerAffairs.com please visit our This company is HIGHLY UNPROFESSIONAL. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. We value your privacy. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Repair paid for and diamond replaced. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Kay offers customers credit options to help them finance their purchases. Doesnt seem like much but its a $600.00 difference. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. New setting for $500 with my stones put into it or b. This review was chosen algorithmically as the most valued customer feedback. Really?!? If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. A special ordered item is created upon request. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. They sell no bands in store. I absolutely will never shop with Kay's again!!! Customer Support Phone Number: 1-800-527-8029. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Top of the Page, Do you offer any warranties on your merchandise? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. 2023 ForLocations.com All rights reserved. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Style finder: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. It's time to enjoy your shopping with such a big sale. Kay Jewelers Credit Card Payment Address Exchanges can be made at any Kay Jewelers location. Removed the interest and allow us to pay the final payment of $185.00. Jillian K. said "I bought a diamond earring to replace one that was lost. Platinum is pure metal that is naturally white and much more For a price quote on specific engraving requests, please visit your local Kay Jewelers. Ring sizing service will take up to three additional business days. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Connie called me and said she was working something out. How long will it take for my order to arrive? KAY Outlet offers engraving on select merchandise. I went to pick up and the associate could not find my ring- what a mess? We encountered an issue signing you up. Ordered online and I received my order and everything was absolutely fine. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Well since I put it in my aunt's name UPS couldn't give me the package. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. This is the worst company to order Jewelry through. Copyright 2022 Consumers Unified LLC. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Top of the Page, If I want to mail a payment , what address should I send it to? We're Available. Pinterest (Visited 147 times, 1 visits today) You may also like. No, one in the store informed us of a promotion for 18months. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Shop the latest and enjoy express delivery and free returns today. Learn More. I will pay a private jeweler to fix the earrings. Twitter. Cancelled order and full refund because it was within a half hour of purchase. .js-responsive-image { Average Customer Rating. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. So don't forget to put the discount to use. Always trust Kay Jewelers. The eligible items for the discount range a lot. Be Blessed and Take my advice Please. She was constantly in communication with me and always delivered what she promised. I wear the chain everyday and wash in it. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Submit a complaint and get your issue resolved. I suggest you find a better place to buy your Jewelry if you want good service. I also went to the doctor to ask about and probably have to go back since its getting bigger! One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Let me trade up without spending $450 first. I placed an order on December 23 and decided the same day I did not want to make the purchase. Call KAY Jewelers customer support team and get help with any problems. A ring valued at $599. ARPhotography . We received a bill charging us all of the incurred interest. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. Do all rings come in the same size or are there different sizes available? Either another chain or another piece of jewelry or refund. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? They will only take your money and never fix your jewelry properly. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Don't hesitate to place an order now. What industry does Kay Jewelers compete in? Top of the Page, Why do you measure jewelry in millimeters? Wife wore the earrings once in January. About. If I want to mail a payment , what address should I send it to? Be the first one to find this review helpful. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Contacted Kay Jewelers. Then I could buy the warranty after the repair for a few more hundred dollars. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. He gave me 1000% great customer service!!! Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . #greatcause. enhance your experience. Catherine Kay manager wasn't hesitant to offer me an exchange. I never heard back. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Ring sizing service will take up to three additional business days. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Original review: Feb. 26, 2023. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. Order--number [protected]. } We were not told that it was a promotion but a sale. How can they make sign that and dont release my ring? ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Fix for a reasonable amount. Cancelled order and full refund because it was within a half hour of purchase. The best part is that she did this on one of the busiest weekends for Kay Jewelers! The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Top of the Page, What colored gemstones are considered precious? How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Get questions answered and resume your conversations easily! I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Also bought Avery the bear for st Jude hospital great cause. Read More. That didnt help me at all. Purchased a Diamond ring 6 months ago & the center Diamond fell out. when you purchase a product that is clicked through one of the outbound Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Overview. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. It was a great relief to have it arrive so soon. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. Google+. I just LOVE MY NEW BEAUTIFUL NEW RING. I would like to write a letter to your corporate offices. Top of the Page. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Signet Jewelers Ltd. - Kay Jewelers. You will be notified via email that we have received your returned order and that your method of payment has been credited. This situation became the most unprofessional experience of our lives! How To Contact Kay Jewelers Corporate Office Headquarters HQ. No help this company. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Well, every Kay policy should be the same. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. I will NEVER shop at Kay again. Thank you Connie so much. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Grab your savings right now. For a price quote on specific engraving requests, please visit your local KAY Outlet store. From guiding you to the perfect engagement ring to handling a purchase-related question. } Monday to Friday: 7 AM 1 AM ET. Strength in coaching and producing an environment where customer service and surpassing standards is at the . 2020 for repair. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Click Here to learn how to determine your ring size. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. The trade-in value is the original purchase price, excluding charges such as tax and shipping. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. I took my jewelry in for inspection and found that the ring was broke. Service 10. Kay Jewelers was founded in August 14, 1910. What is your policy regarding the gold supply chain? That man was at that store every time I came in. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Top of the Page. The store is refusing to do that as well. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. Visit Kay to find your dream ring today. The whole experience has been awful, do not shop at Kay! (Engraving is not available on Kayoutlet.com.). Get buying tips about Jewelry Stores delivered to your inbox. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . A link has directed you to this review. Thank u so much Sonya u deserve a raise! Totally understandable. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. If you have a payment history and your account is in good standing, you may be . When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Order number: [protected] I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Also got a gem of a gift for Mom. Text (855) 221 - 6255. Unless I can find my repair slip, they will not replace it. Top of the Page, What determines the price of a diamond? I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Please try again. Their telephone number is (845) 564-2205. KAY at Your Service. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Just trade it in for a upgrade. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. I will be sure to share this with everyone I know. I called them and they told me that they had found and it would take another week to be ready for pick up. Top of the Page, Can I have someone other than me pick up my order? Unfortunately it was too small, so he took it to Kay's. Thanks again Ashley! They told me the entire ring should be cashed out because it was unrepairable. ConsumerAffairs is not a government agency. At Kay.com, they strive to provide the best customer service possible. (Trade-ins are not accepted at kay.com.) I put my ring in bleach and ruined it. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Credit options: Box 659728. Enjoy reading our tips and recommendations. Repair by an Expert. Your order will be shipped from kay.com to the Kay store of your choice. If youd rather exchange your purchase for something new, great! What is your policy regarding the gold supply chain? I was told it could be exchanged by 2 different managers. Immediately receive the case number. Desired outcome: background: #515666; The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Contacting Kay Jewelers. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Top of the Page, When will my credit card be charged for my in-store pick up? After 30 days, your order will be returned to kay.com and your method of payment will be credited. Desired outcome: It can help you save $200 OFF on your orders. They treat their people like trash!!! read more. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 I was told it could take up to 72 hours to hear back from a supervisor. Im friends with the manager and she lied to me as well. So don't forget to put the discount to use. cart reminders from KAY at the cell number used . Corporate Phone Number: 1-800-877-8169. Recently my boyfriend lost his mother and inherited her belongings. Whenever I purchase jewelry I always go to Kay Jewelers. What is the customer service policy at kay.com?