marta mobility customer service

Riders' Advisory Council; MARTA HOPE Program; . Subscription service can be suspended for a maximum of thirty (30) days. Alternative format requests may also be made during the application process. . ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. If known, nearest cross streets and easily identified pick-up points. A MARTA Mobility Service Agent will explain the service and/or mail an application. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. 2. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA Customer Experience. If you were issued a permanent card, your eligibility expires three years from the date of issue. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. 1. For more information, please call Customer Service at (770) 427-4444. Additional companions will be allowed on a space available basis. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. MARTA Customer Experience. MARTA Mobility. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Lost Item Inquiry Formfor lost items. University Program. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. This includes following or stalking passengers or employees. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. How much does a Reduced Fare Breeze Card cost? How do I use my Reduced Fare Breeze Card? Riders' Advisory Council; . Customers are responsible for providing access to gated communities or secured complexes. . The application allows for the following online: Employees can view and update personal information, submit . Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Requests to suspend subscription service must be made at least thirty (30) days in advance. The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. 2424 Piedmont Road, NE MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Student Program (K-12) Group Discount. Customer Service. It's part of making MARTA a transit system everyone can use. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA attained the Silver level of recognition for its sustainability efforts. Exact addresses of both the origin and destination. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Where can I purchase bus passes? PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Cards MUST be turned in immediately for a re-placement at no cost. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. I think that things are what you make it. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Local, Express, . Appeals must be received within sixty days (60) of receipt of the denial letter. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Customer Service. Administering medication is the customers responsibility. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Applicants should indicate whether they will travel with a PCA during the application process. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Five Points Lost and Found Office is temporarily closed. Five Points Lost and Found Office is temporarily closed. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Mobility Bus Riders' Advisory Council; . However, customers should contact the local transit authority to confirm scheduling rules and regulations. *Unlimited rides for consecutive days beginning first day of use. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. 3. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. MARTA's Fixed Route services include bus and rail transit services. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). This service is designed for customers who can use the fixed route system if an accessible route is available to them. Mobility Fares. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Vehicle number and operators name, if applicable MARTA Police (Emergency) 404-848-4911. Also please be advised that this card must be surrendered upon request by a MARTA official. The customer may write a letter requesting an appeal to: Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Riders' Advisory Council; MARTA HOPE Program; . 4. Atlanta, GA 30324. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Click this link[ The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. A CCR will return the call and complete the reservation. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Customer Service. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Indicate the type of mobility aid used, and if the lift is required. . Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Click hereto access the Mobility Reservation System. 404-848-5826. If service is to be suspended, the reasons will be provided. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customer Service. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Lost Item Inquiry Formfor lost items. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Yes, you can register your Reduced Fare Breeze Card and load it online at We don't offer Reduced Fare versions of any of our pass programs. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA reserves the right to limit the number of replacements. Customers are required to secure their packages at their seats, as storage space on the bus is limited. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. 404-848-5000 . MARTA Mobility Breeze Cards are not transferable. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: