They charge an excessive retainer fee. Are there other similar companies to regus that are less expensive or better? IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. We appreciate your business. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Your satisfaction is very important. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) For a company as big as Regus to not have a complaints procedure this is appalling. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. This was not pointed out to me when I signed up for my virtual office. The global pandemic has hit lots of businesses in different ways. First month - $650 Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . I believe you must provide a 3-month notice (read your agreement). From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Well be happy to accommodate. If processed correctly online, we would not be able to ignore your requests. Unrivalled workspace. Hi Hannah, Im sorry if you felt the need to escalate this. I really thought that this company would be a good option for expanding our business. GO LITERALLY ANYWHERE ELSE. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. We apologize for any inconvenience caused. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. He shares his travels under, The dragonpass offer from Regis is still valid. I entered card for both. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. There are only a few participating lounges in Australia, and many are closed temporarily. A member of our team will get back to you as soon as we have the details. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. {Name of the recipient} Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Michelle Spire AvenueErie Rhode Island 24975. This is a very unprofessional way of handling the situation as this concerns health and safety. Please log on to your online account and check that your phone number and email address are correct. Save my name, email, and website in this browser for the next time I comment. Kind regards, Once your agreement with us has been renewed, well confirm it via email. That exception is made on the understanding that an additional service retainer is payable. Some of the staff that work the front offices are nice but the good ones leave quickly. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). Membership: 2.3.1. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Be part of a vibrant coworking community with dedicated desk or hot desking options. We are a seasonal business and up until this year it worked for us. We use cookies to improve your experience and deliver personalised content. Assistant Global Customer Service at Regus. Thanks again for your comments which help us improve. You can call, but they don't know what's going on and have little to no authority to fix the issue. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. We apologise if for any reason you didnt receive these reminders. Thanks for your services, we will make sure we don't recommend you and take our business else where. Comfortable, professional environments. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Is it through the same avenue as mentioned in this guide? *T&Cs apply. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. DO NOT give them your payment info, DO NOT sign with them. I tried a one-month subscription and it has been literally impossible to cancel. how to cancel regus membership/account? Kind regards, Trustpilot is assessing this review in accordance with our flagging process. Same here. Regus is extremely recommended if you want to lose your hard earned money. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. What steps can we take to get out of this contract and prevent them from suing us for the rental? The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality It then states that you must provide this written notice at least three months before that end date. I have never experienced such horrible customer service! Today Sandra replied to my messages on both message boards and via email. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Its nonsense in most cases and one should be able to continue with an office space. How easy is it to get a hold of customer service at regus? But once you are in the system - you can't do anything. Does anyone know how to get the GBP payment back? How to stop regus from harassing me? Customer service is simply poor. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. 2. i want to cancel they said i cannot. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. I paid for the service up until that point. Transparency is very important in everything that we do. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Best regards, We have checked and cannot find any payment details set up in your account. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Global Customer Service at Regus. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. Any that you do not require can be opted out through your online account. Otherwise, Preferential is better for those who visit 8-13 lounges a year. They are thieves and scammers! Assistant Global Customer Service at Regus. If you were to take direct space or a sublease you would also see these fees in your rent annually. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. We may have received incorrect data. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). This company is intentionally misleading customers to keep them in contracts. due to insufficient funds. Find workspace. It is clean and smart and well organised. Transparency is very important to us, and all services can be opted in/out through your online account. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Lorraine Brule How do you update your credit card details? It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. Thank you, Our membership options give you the flexibility to choose how, when, and where you work. I am a small business and cannot afford any of this. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Make it brief, not elaborate. Office staff are always friendly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Our invoices are payable no later than on the 15th day of the month. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Copyright 2023 Community Evangelical Church. Account Number: [protected] This has resulted in our staff not coming into work because of unfavourable working conditions. And again, there is simply no legitimate reason for this. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. Such companies should not exist. Lorraine Brule Did yours get refunded? To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Required fields are marked *. Best regards,Michelle Spire. It is a scam. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Michelle Spire First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. And, as I am moving to another state, it won't be possible for me to continue with the same. As a result, your current term will end on 31st December 2022. In April of 2021, I tried to set up a virtual office with Regus. Event rooms, boardrooms, training rooms, and more. Just drop in to a location of your choice whenever you need a place to work. Thanks for the heads up on this. Call us Buy now Here is a simple format for writing this letter , To, Hi Ryan, So, I don't think there won't be an issue with it. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. How regus allowed to get away with their hidden automatic renewal. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. 198 0 obj
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Update: a big thanks to the Luton branch who actually decided to look into my account further. We find it very unfair that for this reason you post a very visible, insulting and untrue review. When I called the number to sort things out, the number was disconnected. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Access our extensive global network of business lounges, coworking areas, or office spaces. Using Solstice Conference to link video call to the equipment in a meeting room. They only communicate via email. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Its clear from reading your comments that the main reason for your review is that of your agreement. Or you can upgrade at any time. Regus membership gives you access to workspace in thousands of locations around the world. Anyone can write a Trustpilot review. Neither document indicates that there is no opportunity to terminate for an entire year. And that`s not the case. This is also very unfair as we are paying for an office that we are not using because of the heating. 2.3.2. Then makes an excuse! They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Verification can help ensure real people write reviews about real companies. You're going to be billed for an entire year. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. The best guides, deals and tips for more frequent flyer points in Australia. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. I look forward to receiving more information from you. If we . For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. No staff available for contacting on the event day. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. The company left an official comment to this complaint. Regus received the letter and allowed me to cancel my agreement with them! Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. If you refuse to pay their bogus invoices they will send you to collections. Make it brief, not elaborate. Youll be billed each month. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. And that`s why I decided to write this post because. Global Customer Service at Regus, They auto renew your contracts without your permission. The company left an official comment on this complaint. To my horror, the contract sent was being auto renewed without my consent. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. I had expected to be required to pay for 3 months through 2/28/22.
DO NOT TRUST THESE FRAUDSTERS ComplaintsBoard.com is a leading complaint resolution website on the Internet. Thank you, I look forward to receiving more information from you. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. However when I went to check out online, their web site went blank. Welcome. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Unfortunately not. %%EOF
Questions and answers about starting, owning, and growing a small business only. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps.
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