BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Lots of stops for restroom breaks. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Dedicated customer support 24/7. The legitimacy of the processing of your data is your consent granted by marking the corresponding box. Bad Customer Service. 378 reviews. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. Arriva offers tram, train, bus, coach, and waterbus services. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. Type in Skip Waiting on Hold and select the product. If you are calling from Belgium, the number is 0800 79961. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. View our cookie policy here. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . Vacatures zoeken. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Discover how our travel solutions can help your business thrive. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Simply show your ticket on your phone along with a valid photo ID to board the bus. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. Timetable is not followed at all. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Customer Service Representative 2 salaries. Arriva plc. 5 passengers total in 2 cabins (3 and 2 respectively). 302 - A wing, Eureka Tower Mind Space We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. By law, you have the right to request a refund for delayed or cancelled trips. Add my review rating of "1" to the other 48 (of 51). To make a complaint, please contact our Customer Services team by clicking here. Sit back and relax while we do the work. Anyway, I ****** and learn so many complaints on here. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. This is a great way to save time and avoid a lot of extra and unnecessary frustration. Nuevos descuentos para el transporte pblico en 2023! Customer Reviews are not used in the calculation of BBB Rating. Driver charged extra for luggage. You are already subscribed to this newsletter. 3.3 out of 5 stars. Registered No: 347103, Arriva plc Registered No: 347103 Registered Office: Need to contact Arriva customer service? Tight schedule? Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. Winter opening hours. For corporate enquiries, we can be contacted via the details below. Simple! Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Get weekly updates, new jobs, and reviews. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Wondering how much are the cheapest Arriva bus ticket? Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. It's quick, easy and totally free. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. Contact Us. Weve helped millions of people find a resolution. Inloggen. 08/29/2022. Your experience on this site will be improved by allowing cookies. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. We are recognized as a global leader in business, across our industry and among our suppliers. Ask your question through WhatsApp Contact us through Twitter or Facebook Call Arriva Write to us Average salaries for Arriva Customer Service Representative: $34,416. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. With DoNotPay, you never have to spend hours waiting in a phone queue again. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Below you will find many ways to come in contact with us. Customer Service Representative yearly salaries in London, England at Arriva. Bus was late. There are no meals or snacks offered on Arriva buses. On a budget? Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. A bus operator in the North West. 320 vacatures voor Customer Service in 8251 Dronten op Indeed.com. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. Learn more about Resolver Pro and how to claim your business. The journey also took 45 minutes longer than expected. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is Resolver can help you send your complaints to Arriva Bus. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. You have subscribed to this newsletter. Data will not be transferred to third parties except legal obligation. Please check with your phone provider if you are unsure about how much a call will cost. This way, sub-standard customer support doesn't result in you being left empty-handed. The fact that the bus arrived on time at the beginning and end is very important to us . http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. This page is not available for these regions: Do you have a question or do you want a refund? Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. The bud arrived on time and was on schedule throughout the journey. Easily compare and book your next trip withBusbud. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Click on the name of the company and have us do the work for you. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. Outlets for charging at every row. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Revolucion 356-60 piso If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Have you suffered a mishap or accident in one or with one of our vehicles? Doxford International Business Park No, there is no WiFi on Arriva. 3.3. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. There are multiple ways to contact Arriva customer service. Arriva Bus Help Portal General inquiries The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. I bought 2 bus tickets using the Arriva App. No worries, you can use your time on the bus to catch up on some much needed sleep! Find your contact For corporate enquiries, we can be contacted via the details below. We stopped for a quick comfort break at a service station which was good too. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). Help us to personalise your experience on Arriva Bus by setting your default location. Horrific service. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Both drivers were polite and helpful. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Toll-Free (888) 320-4234 Job Title. Or maybe you want to tell us about your experiences with our services? What is the depot disciplinary procedure? Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Malad West Mumbai - 400 063, 58 Kingston Drive Arriva Bus Help Portal What is your complaints procedure? E-mail: enquiries@arriva.co.uk. Contact our PR team Read the latest news in our newsroom 2023 Arrive Theres no jargon in our rights guides. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. Resolver is a totally free service that you can use to complain effectively. Date of experience . Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Scottsdale, AZ 85254 More importantly, large companies like Arriva often have incredibly long phone queues. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. The bus was cancelled. Contact our sales team Help/Support Our support team is always ready to help. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. We are happy to help. Bus was crowded. BBB Business Profiles are subject to change at any time. An error occurred while making the subscription. Great busses! Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. Bus arrived in split almost 1 hour late. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Most computers will open PDF documents automatically, but you may need to download Adobe Reader. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. This business is in an industry that may require professional licensing, bonding or registration. Very comfortable. Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. Waar. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. All product, news and changes in the site will be showed for your region. horrible experience I have to say. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. You can use DoNotPay to quickly get in touch with customer service teams from. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Then like us on Facebook and follow us on Twitter. Questions? Registered in England. I have written to arriva to complain about the awful service we experienced. This is a sure way to escalate your complaint so that an acceptable response is received. When I received email confirmation, there were two issues. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. Based in Sunderland, England, Arriva is a major transportation provider in the UK. You may change your settings at any time or accept the default settings. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). As a matter of policy, BBB does not endorse any product, service or business.