If you choose the Priority Application option, your application will be reviewed within 5 working days. You will receive a confirmation email once your order ships. FacebookTwitterYouTubeInstagramLinkedInSnapchatPinterestTiktok, Registered Office: Ground Floor, The Rookery, 2 Dyott Street, London, WC1A 1DE, United Kingdom, If you need a speedier response, we advise that you use the, Otto - Longest human tunnel travelled through by a skateboarding dog, Ashrita Furman - Most Guinness World Records titles held. Ruths key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future. Contact details Head Office address Freepost GWR CUSTOMER SUPPORT Plymouth PL4 6AB Phone number: 03457 000 125 Please check with your phone provider if you are unsure about how much a call will cost. Travel Update 28/2 Following the emergency services dealing with an incident between Reading and London Paddington, all lines have now reopened. here are some reasons on why applications are rejected. Visit the Guinness World Records store certificate page and simply click on the add to basket underneath the certificate of participation section to bring up the Find your official (Guinness World Records) record breaking event box. Duncan joined GWR in June 2019 and brings a wealth of cross-industry railway experience to the role. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed, Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. Richard Rowland - Customer Service and Operations Director Richard joined us in 2015, having held various roles in FirstGroup since 2005. Find out how we keep your data secure, and what you can do to keep safe online. GWR Kia in Brentford, joined the Norton Way Group back in 2016, being Europe's . Kind regards Natalie Report response as inappropriate Find out more about how we are keeping our services safe for you here. She has extensive knowledge of diversity and inclusion, leading organisational change, employee relations, policy and employee reward. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. You will have 45 minutes to complete this transaction before the session expires. Onboard, seating and at the station 12 articles. Let us know how we want to hear from you. If it repeats session will be terminated itself after 45 minutes of inactivities. Please refer to our Current application waiting times for the most up-to-date information. Its quick, easy and totally free. North Carolina & Virginia Railroad Upgrades Track for 19-Year Customer. The GWR team are taking the business through a fundamental customer focused transformation which has already seen us rebrand as GWR and now we are engaging on a huge programme of electrification, station improvements, implementing new trains, developing a people and customer centric culture and getting ready for Crossrail. If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance. Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. Perhaps one of the admin team @Toby @Marjo @Anonymous can possibly assist in finding an adviser able to email you. Email us. Opening hours: Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 -16:00. Click on the link below to begin the set-up process. Kind regards Natalie Report response as inappropriate You can be certain that youre talking to the right person at the right time. Richard leads the Driver, Guards and On-board Customer Host teams and also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place. leading the team to focus on driving volume, optimising revenue performance and building customer satisfaction and loyalty. Full-time. Rail Replacement Coordinator (Operational, field-based, customer service role - South). All directors of Caledonian Sleepers Rail Leasing Limited, Website for Caledonian Sleepers Rail Leasing Limited, All directors of First Rail Holdings Limited, All directors of Govia Thameslink Railway Ltd, Website for Great Western Railway - Bristol Parkway Station, Website for Great Western Railway - Bristol Temple Meads Station, All directors of Hull Trains Company Limited, All directors of London Midland Trains Limited, Website for London Midland Trains Limited, Arriva Trains Wales (ArrivaTW, Arriva TW, Arriva Trains Wales/trenau Arriva Cymru Limited), Avanti West Coast (was Virgin Trains, West Coast Trains, West Coast Mainline, West Coast Railways, VirginTrains, Virgin Rail, Virgin Cross Country, Virgin XC), Caledonian Sleepers Rail Leasing Limited (Serco Caledonian Sleeper, Caledonia Sleeper, Calendonian Sleeper), Chiltern Railways (Chiltern Rail, Chiltern Trains), CITB (Construction Industry Training Board), CrossCountry Trains (Cross Country Trains, XC Trains Limited), East Midlands Railway (East Midlands Trains Limited, East Midland Trains, EastMidlands Trains), First Rail Holdings Limited (First Railways, First Trains), Govia Thameslink Railway Ltd (Thameslink, Great Northern, GTR, Southern Railway, Thames Link, Gatwick Express, Tameslink, Thames Link, GoviaThameslink), Grand Central Rail (Grand Central Trains), Great Western Railway - Bristol Parkway Station (GWR, First Great Western, FGW), Great Western Railway - Bristol Temple Meads Station (GWR, First Great Western, FGW), Great Western Railway - London Paddington Station (GWR, First Great Western, FGW), Greater Anglia (GreaterAnglia, Anglia Trains, Anglia Rail, Greater Anglia Trains, Abellio Greater Anglia), GWR (Great Western Railway, GWR, First Great Western, FGW), Hull Trains (HullTrains, First Hull Trains), LNER (London North Eastern Railway, Virgin Trains East Coast, East Coast Trains, Eastcoast Trains, East Coast Main Line, ECML, Virgin East Coast, Virgin Rail East Coast, Virgin East Coast Trains, VirginTrains East Coast), London Midland Trains Limited (LondonMidland, London-Midland), Network Rail (NetworkRail, formerly RailTrack, RT Group plc, Net Work Rail), Northern Railway (Northern Rail, NorthernRail, Arriva Rail North, NorthernRailways, Arriva Rail Northern), Rail Delivery Group (RDG, Association of Train Operating Companies, ATOC, National Rail, Young Person's Railcard, Senior Railcard, Railcards Marketing, myinterrail, My Interrail), Raileasy (Rail Easy, Ferries Trains Planes Ltd), ScotRail (Scot Rail, Abellio ScotRail, Abellio Scot Rail, ScotRail Alliance, Scotland's Railway), South Western Railway (SWR, South West Railway), Southeastern Railway (South Eastern Railways, South-Eastern Railways, South Eastern Trains, SouthEastern Trains), Trainline Plc (thetrainline.com, Train Line, The Train Line, TrainLine, Captain Train, trainline.com), Transport for London (TfL) - London Underground (Tube, Oyster Card, London Rail, DLR, Docklands Light Railway, London Transport, Tramlink, Congestion Charge, Transport of London). Hi @Anonymous. Home; About us. FOR EMERGENCIES AFTER REGULAR BUSINESS HOURS PLEASE USE THE AFTER HOURS EMERGENCY PHONE NUMBER LISTED ABOVE. Learn more about how we work towards aGreater West for everyone. Please note, using the Priority Application service does not guarantee that your application will be successful and we do not issue refunds if your application is unsuccessful. They will independently review your complaint and where appropriate, follow things up on your behalf. Once selected, click on continue to bring up the search results of all records that took place in that location and date. The shifts start no earlier than 07:00 hours and finish no later than 20:00 hours. Please ensure that you clearly state the misprint or misspelling, with your application reference/claim ID number, exact record title and Record Holder name. On the next page, click on Upgrade to Priority and then follow the prompts. If you incur any problems or have any questions concerning your order or the status of your order, contact our customer service representatives who are available from 9 a.m. to 5 p.m. GMT Monday through Friday. GWR 2023 All rights reserved. Once you have sent us your evidence, you can also purchase our Priority Evidence Review service to prioritise the review of the evidence and the approval of your record. . Mae GWR wedi ymrwymo i Ddiwylliant Cymru ac rydym yn falch o wasanaethu cwsmeriaid yng Nghymru. Unfortunately O2 withdrew email support quite some time ago which beggars belief from a communications company. Ruth has worked in a number of senior HR roles in the civil service and higher education. This facility is only available once your application has been accepted and your guidelines have been released to you and it can take up to 2 weeks* to receive a response. If you are still unable to locate your event, then please contact the event organisers directly. Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Main picture: A Class 387 Electrostar at Cardiff Central, with the Principality Stadium in the background Your application Status will show as "Awaiting Payment" until payment is received. Customer Service Assistant at GWR Saltford, England, United Kingdom. Contact Us. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. About Us; Our History; . We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Toll Free in the U.S. You can quickly take care of most things here, or connect with us when needed. If you cant find your event, when trying to purchase a certificate in our store then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). We receive almost 1,000 applications every week and sometimes experience delays. If you would like to order more certificates for the same GUINNESS WORLD RECORDS record title, these can be added to your basket up to a maximum of 100 at any time during the shopping process. Once here, select the link "For alternative payment methods please request an invoice", Enter your details (name and address) that will appear on the invoice. Travel Aware - advice and safety guidance. Or fill out the following form. | Read 321-340 Reviews out of 1,311 If you would prefer to pay by another method you need to cancel your current application and start a new one. Join to view profile . If you have already submitted a Standard Application and decide that you want to upgrade to the Priority Application service, you can do so at any time. National Rail Enquiries - Great Western Railway Great Western Railway (GW) http://www.gwr.com Information last updated 26 February 2023 00:49 Company Information Managing Director Mark Hopwood Head Office Phone 03457000125 Fax 0 Textphone number 1800108001971329 (For customers with hearing impairments) Address Email Customer Services on GWRfeedback@GWR.com. They dont take sides but just look at the evidence available. Call: 866-940-1102 For International Callers: Call: 623-289-2090 PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. Get in touch with our Customer Support team via our online form. Carrier Contact Information. CONTACT INFORMATION . Customer Service Centre: 0345 6000 650. Youll also have a chance to do your Duke of Edinburgh Business Gold Award. N.B. Complaint-tracking software can be used as a training tool, for monitoring quality insurance and for collaboration. Refund . As a Guinness World Records record holder, you will be entitled to one complimentary record holder certificate. Unused ticket refunds. For orders over 100 please contact us. The only ways of communicating with customer service are via the Contact us link. She has over twenty years commercial experience in the travel and tourism industry, including Visit Jersey, Tourism Ireland, bmi British Midland, Star Alliance and BAA Airports. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. If you need to speak to someone straight away then please get in touch. Complaints Department is not affiliated to, linked with or otherwise endorsed by Great Western Railway. He was awarded a CBE in the 2021 New Years Honours List, is a Fellow of the Chartered Institute of Logistics and Transport and a Fellow of Institute of Railway Operators. Select "View your invoice", You should make payment via bank transfer to the bank details listed on your invoice, When arranging payment, you must include your application reference number as the reference on the payment.