What are the viagogo Terms and Conditions? You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 2.3 Username and Password. 2.1 Requirements. 1.4 Modification. 4.2 Stolen Property. The original face. My event is cancelled or postponed - What do I do? You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Can I pick up my tickets instead of having them shipped? When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. By using our Site, You agree to accept this Agreement. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. And their reply was investigations will be done. Did you find this answer helpful? viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. In this instance we will hold the sum of AUD133.20 from your future sales payments. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. the price it is sold for on the primary market). Your prices were miss leading and a scam. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. 6.11 Permitted use. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Why can't I see my order or sale in my account? The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 4.1 Double Posting and Removal of Tickets. Copyright (c) 2006-2023, viagogo AG. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 0 . How do I change the email address on my account? Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. I have contacted customer service more than a dozen times without specific answers. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). dan beckerman producer sample analogy for father viagogo charge for cancelling sale. I want a refund off $1393.43 you have taken my money! I confirmed the sale and wanted to ship the tickets over. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 4.3 Sellers Shall Not Include Promotional Material with Tickets. we are looking into it, had to call back again to be told still looking into it ! Viagogo probably had to manually procure tickets on eBay or something. Please contact me via email or call me. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. 3.2 Other Information. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 5.4 Making Adjustments. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. In its FAQ for Can I cancel my sale? 17th February 2017 - confirmation of ticket purchase All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Note that this is separate from any VAT viagogo is required to charge on its fees. They STILL are not active. 6.2 Waiver of Consequential Damages; Liability Limit. It depends what the tickets are for and whether 50 per ticket is feasible. Rating: File your complaint. Please note that service fee amounts may vary by event and are subject to VAT. The Sellers and the Buyers are hereafter jointly referred to as the Members. We may investigate complaints and violations of our policies. 8 tickets, it makes it very clear that the price displayed is PER TICKET. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Sports. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. If you can't find your event, you can tell us about it here and we'll add it to our website Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. 6.7 Third Party Information. 6.10 Notices. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. I'm Travelling - where and when will I receive my tickets? I don't know if I need to talk. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 2.7 Payment Authorization. We may investigate complaints and violations of our policies. The revised version of this Agreement is automatically effective after it is initially posted on the Site. . Submit a complaint and get your issue resolved. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. Search. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. I wouldn't think it could be that improbable to query this as they have all the data available for them. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Takes a few years for people to realise they are dodgy. 6.8 All Sales are Final. 6.4 Release. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. 2.6 Pricing Formats. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 6.8 All Sales are Final. 6.3 Allocation of Risk. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. This is not only immoral but must be illegal under consumer legislation. 3.1 Accurate Descriptions. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 3.4 Indemnity. shawn mendes tickets order no [protected]. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Note: this address is not the Customer Service address. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 7.3 Additional Policies. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". What are the viagogo Terms and Conditions? The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. 2.11 Collecting Payment. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Such notice shall be deemed given one business day after the email is sent. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 2.11 Ticket Fulfillment. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. so my next question is how are they going to know if the buyer successfully gains entry. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! 5.1 Investigations. Excessive pricing, bad communication & despicable customer service and still no tickets! 6.10 Notices. All sales and bids are final. 3.2 Other Information. To register, You must provide your real name, address, phone number, and email address. Click here to get notifications about new complaints of Viagogo. it says. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 3.1 Accurate Descriptions. You may find other users information to be offensive, harmful, inaccurate, or deceptive. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I demand to speak to a manger or someone in charge immediately In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Editor, Marcus Herbert. This is so we can promote the sale of tickets and items that You list for sale. 1.2 Ticketing Exchange. I haven't received an email confirming my order. Welcome to viagogo's online ticket exchange (the "Site"). If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You also agree not to separately contact the Buyer at any time for any reason. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. If you have any further enquiries please visit our help centre. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. viagogo charge for cancelling sale; blog Tech. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. You will need a username and password to access the Site and use the Services. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. 7.1 Ownership of Intellectual Property. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. 16/06/2022 . 2.15 Claims under the viagogo Guarantee. Try arrived at 12.37 pm through proof of postage. What is the viagogo complaint handling process? By Posted cordelia movie spoilers In the term oxidizing means whmis. You also agree not to separately contact the Buyer at any time for any reason. hempcrete australia cost viagogo charge for cancelling sale. 5.2 Violations, Termination and Suspension. 7.2 Copyright. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. This comment was posted by a verified customer. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. As I was told to send them to u asap so they'd have 'maximum selling time' Can I buy tickets that are personalised with someone else's name on them? 1.2 Ticketing Exchange. Viagogo has advised customers who cannot attend a rescheduled event to. Why is the price printed on the ticket different to what I paid? viagogo charge for cancelling sale. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Just before I paid for them a huge amount was added for VAT and 'costs'. This was a missold ticket, not at all factual to the concert. 4.1 Double Posting and Removal of Tickets. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. To sell tickets, a Seller lists the tickets in the Site database. To be a member of this Site, You must agree to accept the terms in this Agreement. Be the first to hear about special offers. ; . You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. I ordered tickets for 18/6/17 for the above concert. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. by Ethan More 2 months ago. By using our Site, You agree to accept this Agreement. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Why do my tickets have someone elses name on them? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 2.8 Notification. I'm Travelling - where and when will I receive my tickets?